Responsible Gambling at Sunny Spins

When Play Stops Being Fun

Problem gambling usually shows itself through behaviour before it shows in a bank balance. Warning signs include chasing losses with bigger stakes, depositing more than you planned within one session, borrowing money to play, hiding the time or money you spend from family, feeling irritable when you try to stop, and losing sleep or work hours to the pokies. If two or more of these sound familiar, use a limit or a break straight away and talk to someone, using the help block at the end of this page.

Age Checks and Keeping Minors Out

Gambling is for people aged 18 or over, which applies across all of Australia. We check the date of birth given at registration against the Australian driver’s licence, passport or Medicare card you send for verification, and withdrawals are not approved until that check is complete. If you share a phone, tablet or computer with children, keep your Sunny Spins login out of saved browser passwords, use a device passcode, and consider parental control software such as the built-in Screen Time on iOS or Family Link on Android to block gambling sites. Report any suspected underage account to [email protected]. Verification documents for any account are reviewed before payment, and an account found to belong to someone under 18 is closed, with deposits handled in line with our terms.

Tools We Give You to Set Limits

We can set deposit limits, wager limits, session-length limits, a time-out and self-exclusion on your account. Send the request to [email protected] from the email address registered on your account, and state the limit type, the amount or period, and whether it is temporary or permanent.

A tighter limit applies immediately. A looser limit, or the removal of a limit, applies only after a cooling-off period, so a bad evening cannot undo a decision you made calmly. Self-exclusion closes access to the casino for the period you choose and stops promotional email, so remove saved cards from your browser and cashier before you start it.

Keeping Pokies as Entertainment

Treat your play as paid entertainment, comparable to a night out, and never as a way to make income or to recover losses. Decide a budget before you log in, use only money you can afford to lose, and stop when it is spent. Bonuses carry wagering requirements such as 40x on the 250% Slots Bonus, and they do not raise your chance of winning. Play in demo mode to learn a game, take regular breaks, and avoid playing when tired, stressed or after drinking. Check the clock and your balance at regular intervals, keep gambling separate from rent, bills and savings, and never top up an account to win back a loss. Pokies, video poker and table games all run on random number generators, so a long losing run does not make a win more likely on the next spin.

Where to Get Free and Confidential Help

If gambling is causing you harm, or you are worried about someone close to you, these free Australian services are available. Gambling Help Online offers counselling and chat around the clock on 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14.

BetStop is the National Self-Exclusion Register, an Australian Government initiative. It covers licensed Australian operators only, so it does not exclude you from Sunny Spins. To exclude yourself from our site, write to us as described above.