Contacting Sunny Spins Support
What to Have Ready Before You Write to Us
Most enquiries are settled in a single exchange when the first message already carries the details our team needs, so the channel you pick and the information you attach decide how quickly a case closes. Write from the email address registered on your Sunny Spins account, or quote your username, so we can find the account without guessing.
| Type of issue | Best channel | What to include |
|---|---|---|
| Withdrawal or deposit | Method (Visa, Mastercard, Skrill, Neteller, bank transfer or crypto), amount, date, and the transaction ID or crypto hash | |
| Bonus or promo code | Code used (SUNNY55, SUNNY150 or SUNNY250), deposit amount, and a screenshot of the promotions window | |
| Verification documents | Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement | |
| Game round or freezing pokie | Live chat | Game name, approximate time, device and browser |
| Login or locked account | Registered email, device, and the exact message shown on screen |
Where We Answer You and When
Support runs through email at [email protected], which is open to every player, and through live chat, which opens inside your account once you are logged in. We do not operate a telephone line, so urgent withdrawal or account matters go to email first.
Emails can be sent at any hour. We process them during Australian business hours (AEST or AEDT, depending on the time of year), and replies are measured in hours rather than minutes during busy periods. Live chat is available for as long as your account session is active.
| Channel | Who can use it | Availability | Typical response |
|---|---|---|---|
| Email, [email protected] | All players | Send any time, handled in AEST/AEDT business hours | Within hours |
| Live chat | Logged-in players | During your account session | Live, in the chat window |
| Telephone | Not offered | Not applicable | Not applicable |
Must be 18 or over to hold an account with us.